MotoLert Support
How can we help you?
Radar, location, Premium, or account: find essential answers before getting back on the road.
Frequently Asked Questions
Most helpful quick checks.
Can I use the radar without starting a route?
Yes. MotoLert tracks your position as soon as the app is opened and displays your speed, radar zones, and nearby alerts. A destination is only required if you want turn-by-turn guidance.
Why does MotoLert request my location?
Location enables map centering, speed calculation, relevant alert delivery, and navigation tracking. Background tracking is used only when an active ride or navigation session requires it.
How do I manage ads and my consent?
The free version may display advertisements. Ad choices can be managed within the app, and site measurement preferences are accessible from the Privacy page.
How do I restore MotoLert Premium?
Open your profile, then the Premium section, and select Restore Purchases using the same Apple ID used for the original subscription.
How do I delete my account?
In MotoLert, open Profile, then App Settings, and choose Delete My Account. This action is irreversible and permanently removes account-related data, subject to applicable legal obligations.
I don’t see radars or my speed.
Ensure precise location is enabled for MotoLert in iOS Settings → Privacy & Security → Location Services. Then step outside for a few moments to improve GPS reception.
Before contacting us
Three details speed up troubleshooting.
- 01
Your iPhone model and iOS version.
- 02
The MotoLert version shown in app settings.
- 03
A precise description, and a screenshot if possible.
Need a personalized response?
Contact the MotoLert team directly.
For a question, an issue, or a suggestion, email us at support@motolert.app. We will reply by email.
Contact Support